● Managed multiple production projects to support leadership video updates, cross-functional team accomplishments and highlights, and promotions of major organization initiatives and events
● Collaborated with Boeing to produce news and video products for the launch of the next-gen KC-46 aircraft, including external distribution and live video
● Mentored 5 Airmen in effective public affairs communication techniques, crisis communications, and strategic messaging, leading to quality content production
● Developed and executed strategic communication plans that resulted in increased social media engagement by 200% over a 2 year period, reached an audience of 8K on FB, 10K on IG
● Fostered relationships with senior military leaders, government officials, and local civic leaders to identify opportunities for public affairs coverage
● Spearheaded innovation within photo studio by implementing a scheduling system, resulting in a 30% reduction in office workload while enhancing operational efficiency
● Conducted data collection, analysis, and insight reports presented to senior leadership, informing decision-making and strategy refinement
● Maintain and organized assets on installation’s websites and asset management platforms
● Created press releases for critical crisis events and training events, including hurricane response, downed aircraft, and simulated pandemic

● Contributed to in-house studio operations, managing audio/video for live seminars
● Led content creation and strategy for impactful in-person and hybrid engagement event
● Collaborated in establishing production workflows using Wrike project management
● Partnered closely with marketing/communications team to ensure brand consistency and effective program communications
● Directed the conceptualization and execution of a brand theme for a large-scale national sales conference

● Spearheaded support location website development, streamlined customer onboarding and cut orientation time by 50%
● Solved 5-15+ Zendesk tickets weekly regarding client account issues, app issues, payment issues, and general support

● Collaborated with team members to solve client problem and create a tight-budget, high-quality campaign that resulted in 20% CTR
● Worked on a client project with a team of 4 to drive traffic and increase applicants for program